We're glad you're here
We are now part of Sanford Health:
- Black Hills Orthopedic & Spine Center
- Black Hills Urgent Care
- Black Hills Surgical Hospital
- Creekside Medical Clinic
- Black Hills Plastic Surgery
- Some providers from Rapid City Medical Center
This combination brings together trusted local care teams with Sanford Health’s integrated system of clinics, hospitals and specialty services across the region.
One shared goal
Together, we can continue providing the care you know and trust, while expanding access to resources, technology and services that support your health.
What’s changing
Beginning May 4, some behind-the-scenes systems, like patient records, billing and communication tools, will transition to Sanford Health.
Locations, phone numbers, providers and care teams remain the same, except for Rapid City Medical Center, which has updated location information.
Questions? Visit our FAQs.
Current patient resources and links
Please use these links to access your medical records and pay bills.
Black Hills Orthopedic & Spine Center
Black Hills Plastic Surgery
Black Hills Surgical Hospital
Black Hills Urgent Care
Creekside Medical Center
Rapid City Medical Center
Frequently asked questions
What is changing on May 4?
Will my doctor or care team change?
Your provider and care team will stay the same if they are at a Black Hills locations or Creekside Medical Center.
Your care team may change if you see a provider at Rapid City Medical Center, as they will be practicing at a new location. In other words, you’ll have the same provider but new care team members.
You can find updated location information here:
Sanford Health Tower Road Clinic
Sanford Health Jordan Drive Clinic
What happens to my medical record?
Your medical record will move into Sanford Health’s My Sanford Chart if you are a patient of:
- Black Hills Orthopedic & Spine Center
- Creekside Medical Clinic
- Black Hills Surgical Hospital
- Black Hills Urgent Care
This allows your care team to easily access your information for a more connected care experience.
Some of your previous health information may not appear as we transition, but any information from visits on or after May 4 will populate in My Sanford Chart.
Download the Sanford Health app:
Your medical record will stay in eClinicalWorks and the healow app if you are a patient of a provider now at Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic or The Endoscopy Center, LLC, (all formerly providers at Rapid City Medical Center).
Download the healow app:
Black Hills Plastic Surgery patients can now use the Symplast app or portal for visits at Sanford Health Fifth & Texas Clinic.
Download the Symplast app:
What patient portal and app should I use?
Patients of Black Hills Plastic Surgery
Please begin using the Symplast app and patient portal to manage your care at Sanford Health Fifth & Texas Clinic, the new home of Sanford Health plastic surgery services.
Download the Symplast app:
Patients seeing a Rapid City Medical Center provider now at Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic or The Endoscopy Center, LLC
Before May 5: Continue using your current patient portal and app for appointments and records related to visits on or before May 4.
Starting May 5: You will continue to use the healow app to manage your care.
Download the healow app:
Patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care
Before May 4: Continue using your current patient portal for appointments and records related to visits on or before May 3.
Starting May 4: You will use My Sanford Chart or the Sanford app to manage your care.
With My Sanford Chart and the Sanford app, you can:
- Message your care team
- View test results
- Manage and schedule appointments
- Complete check-in forms
- Pay bills
You can also access My Sanford Chart through the Sanford app on iOS or Android.
Download Sanford Health app:
Will I receive messages from Sanford Health?
Yes. Beginning May 4, appointment reminders, visit updates, billing notices and other communications will come from Sanford Health through phone, text, email or mail.
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
To enroll in text messaging with Sanford Health, text “START” to 23701. Through texting you can:
- Pre-register for your visit
- Complete forms
- Update your health info
- Get appointment reminders
Where do I pay my bill?
This may vary depending on dates of service. You may temporarily see bills from more than one system.
Rapid City Medical Center
- Services on or after May 5: Bills will come from Sanford Health.
- Services on or before May 4: Bills will continue through Rapid City Medical Center billing systems. You can pay these bills using the Rapid City Medical Center payment portal.
All Other Patients
- Services on or after May 4: Bills will come from Sanford Health.
- Services on or before May 3: Bills will continue through current billing systems. You can continue paying bills for services received before May 4 using the following options:
- Black Hills Orthopedic & Spine Center: Payment portal
- Black Hills Surgical Hospital: Payment portal
- Creekside Medical Center: Payment portal
- Black Hills Plastic Surgery: Call (605) 343-7208
- Black Hills Urgent Care: Call (605) 791-7777
Paying Sanford Health bills for services after May 4
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
For services received on or after May 4, you’ll have multiple ways to pay Sanford Health bills, including online, via My Sanford Chart and the Sanford app, by phone, by mail or in person.
Learn more about Sanford Health billing and payment options.
How do I schedule an appointment after May 4?
You can continue to schedule in many of the same ways or through Sanford Health.
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
- Schedule online through My Sanford Chart, the Sanford app, or here on the website.
- Schedule through phone by contacting your clinic directly
For patients getting urgent care at the Haines Ave Clinic and Baken Park Clinic, scheduling and “Reserve My Spot” options continue to be available.
Can I still visit the same locations?
All Black Hills clinic and hospital locations remain open and continue to serve patients.
Sanford Health providers will not be located at the Rapid City Medical Center. You can find new location information for providers who worked out of the medical center, now located at the Jordan Drive Clinic and the Tower Road Clinic.
View a complete list of Sanford Health locations in the Black Hills region.
How will I get my prescription refills?
When you need a prescription refill, please continue to contact your pharmacy. If you're out of refills and need a prescription renewal, contact your provider. Once you’ve established care in My Sanford Chart, you will also be able to request renewals in the app.
Where can I learn more or get help?
Reference the chart below for information on all the changes and know that you can always contact us with questions:
- My Sanford Chart technical assistance: (866) 808-5274
- Billing and patient accounts assistance:
- For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care: (877) 629-2999
- For patients of Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic and The Endoscopy Center, LLC: (800) 346-0747
- Managing appointments: Call your clinic until you’ve completed a visit after May 4.
- Veterans Information Hotline: (800) 949-1848
